Privacy & Cookies Policy

This privacy statement sets out how The Hearing Consultancy Team Ltd (trading as The Hearing Consultancy) uses and protects any information that you give us when either using our website and/or when making use of our services.

Privacy Policy

Supply of Personal Information:

We may collect and process the following information about you:

  • Your Name
  • Date of birth
  • Contact telephone numbers (including mobile)
  • E-mail and postal address
  • Details of any products and accessories supplied to you by your healthcare professional
  • Information that you provide by filling in forms on our website
  • Details of your visit to our website and any interactions you carry out on the website
  • Details following a hearing assessment
We will ask you for relevant personal information at the time you register on our website. We may also ask you for personal information when you request information from us, submit any comments to us or if you report a problem with the website. No personal information will be collected without your consent.

Our use of your personal information:

  • Your personal information will only be used for the purposes of providing you with information on products or services that you request from us or which we feel may interest you
  • Processing your personal information so that we can inform you about new healthcare related products and services available from us
  • Processing your personal information to enhance the services and goods we make available to our customers
  • Personal information collected will be retained by us for as long as is reasonably necessary to provide products and services (including after sales service) to you
  • If you are simply browsing our website, please refer to our cookie policy

Who controls the use of your personal data?

The Hearing Consultancy works with Redguava, trading as Cliniko to provide our online booking and appointment notification facilities as well as managing case history records and copies of any client correspondence. In this instance The Hearing Consultancy acts as the ‘Data Controller’ and Cliniko as the ‘Data Processor’. Cliniko have their own Privacy Policy which can be viewed here.

A Data Controller is the individual or the legal person who controls and is responsible for the keeping and use of personal information on computer or in structured manual files.

A Data Processor process personal data on the instructions of the Data Controller.

Managing Your Information:

  • Updating, accessing or removing personal information held by us. You can amend or have your personal details removed by either emailing us or contacting our customer services department, any such correspondence must be accompanied with adequate proof of identity
  • We take security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness which are reviewed regularly.
  • Access to client data is regulated so that it is used only to the extent necessary to enable your Health Care Professional or The Hearing Consultancy administrative staff to perform their tasks for the proper functioning of the practice and they may have access to data for:
  • Creating or amending appointments
  • Ordering custom made hearing products and/or accessories and/or repairs
  • Ensuring awareness of any notifiable patient contraindications related to our associates conducting hearing tests and any related procedures e.g. impression taking or microsuction
  • Applying for Grant Aid eligibility and processing claims from Welfare Partners
  • Creating GP referral letters or to other allied health professionals

Disclosure of information to other health and social professionals:

We may need to pass some information to other health care professionals in order to refer you on to receive the appropriate treatment and services you need. Only the relevant part of your record will be released. These other professionals are also legally bound to treat your information with the same duty of care and confidence that we do.

Other Third Parties:

We will not pass your personal information to other third parties, without your prior consent.

Marketing Material:

We may use your personal information to contact you in relation to related products and services offered by us. To ensure you continue to receive continuity of service we will send you non-marketing material such as appointment reminders or check-up recalls.

You can opt out of receiving any email marketing material from us by removing your consent at any time either calling us FREEPHONE 1800 80 43 22 or notifying info@thehearingconsultancy.ie. Similarly, you can contact our Customer Services department on our FREEPHONE number 1800 80 43 22 if you want to update your contact details or opt out of a paper-based mailing list. Please supply your name, old address, contact number and your new address.

Analytics:

Our website uses Google Analytics to track user behaviour. This information is collected anonymously. This service tracks how users find this website, information about the device used to visit our site, what pages are visited and time spent on our site. Additionally specific user behaviour whilst on the site, such as links clicked or images viewed can also be tracked. This information is used to help optimise our site and improve the user experience.

To opt-out of Google Analytics, both on our site and others, you can install the Google Analytics opt-out browser add-on click here.

We also use Facebook Conversion Tracking Pixel, we may from time to time use Facebook Advertising, Facebook Pixel Re-Marketing, and communications. This tool allows us to understand and deliver ads and make them more relevant to you. The collected data remains anonymous and The Hearing Consultancy cannot see the personal data of any individual user.

However, the collected data is saved and processed by Facebook. Facebook may be able to connect the data with your Facebook account and use the data for their own advertising purposes (in accordance with Facebook’s Data Use Policy found under: facebook.com/privacy/). Facebook has ultimate control of the information gathered through Facebook Advertising, Facebook Pixel Re-Marketing, and communications. You can opt-out of Facebook’s use of cookies and Facebook Pixel Re-Marketing through settings on your Facebook Account.

Online Chat Service:

Our website uses tawk.to, as an online live chat provider.  In this instance The Hearing Consultancy acts as the ‘Data Controller’ and tawk.to as the ‘Data Processor’, tawk.to have their own Privacy Policy which can be viewed here.

Links to other websites:

Our website may contain links to other websites with related points of interest. However, once you select these links and leave our site, you should be aware that we do not have any control over those other websites and therefore cannot be responsible for the protection and privacy of any information exchanged when visiting such sites. You should exercise caution and look at the privacy statement for any third party websites.

Your right of access to your information:

You have the right of access to all the personal information held about you by The Hearing Consultancy. If you wish to see your records in most cases it is the quickest to discuss this with your hearing health care provider who will outline the information held with you. You can make a formal written access request to our Customer Services and the matter can be dealt with formally. There will be a small charge for the cost of copying details to a transferable format where a formal request is made.

Transferring to another practice:

  • If you decide at any time and for whatever reason to transfer to another practice, we will facilitate that decision by making available to your new provider a copy of your records on receipt of your signed consent from your new provider. A small fee may be levied to cover our administrative costs.
  • For certain medico-legal reasons we will also retain a copy of your records in our practice for an appropriate period of time which may exceed eight years e.g. data obtained following industrial hearing tests.

Stripe / Online Payments

We use Stripe to securely process your online payments, as such we never see your credit card data nor do we store that data.

Information shared with Stripe to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City / County / Eircode
  • Unique payment identifier
  • Payment provider identifier

Please see Stripe’s Privacy policy for information on how they protect your privacy and data:
https://stripe.com/gb/privacy

Contacting Us:

Please email any questions, concerns or comments you have about this Privacy Statement and the way we process personal information to info@thehearingconsultancy.ie.

The Hearing Consultancy Unit 12, The Shopping Centre, Main Street, Carrickmacross, Co. Monaghan – Freephone 1800 80 43 22

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Throughout our website you will find links to external websites. Although we make every effort to ensure these links are accurate, up to date and relevant, The Hearing Consultancy cannot take responsibility for pages maintained by external providers and by clicking I AGREE your acceptance of this is implicit

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